Privacy Policy

Effective Date: November 14, 2025

Introduction

Access behavioral care ("we", "our", or "us") values your privacy and is committed to protecting personal information in accordance with applicable laws, including HIPAA where applicable. This Privacy Policy explains what information we collect, how we use it, and your rights when you interact with our website, appointment forms, and communications.

1. Information We Collect

• Personal Information: name, date of birth, address, phone number, email address.
• Medical Information: treatment notes, diagnoses, medications, and other clinical data shared as part of care.
• Website & Technical Data: IP address, browser type, device, pages visited, and cookies for analytics and site performance.
• Communications: messages submitted via contact forms, patient portal, or SMS when consented.

2. How We Use Your Information

• To provide, schedule, and manage healthcare services and treatment.
• To send appointment reminders, follow-up messages, and billing notices (if consented).
• To respond to inquiries and improve our website and services.
• To comply with legal, regulatory, and public health obligations.

3. SMS / Text Messaging Consent & Communications

The phone numbers collected for SMS messaging will not be shared with third parties for marketing purposes. By opting in you consent to receive SMS messages as described below.

Types of SMS Communications

When you consent to receive text messages from Faith Health & Wellness, you may receive messages for:

• Appointment reminders (scheduling, confirmations, cancellations)
• Follow-up care or treatment reminders
• Billing or insurance-related notices

Example: "Hello — this is a reminder of your appointment with Dr. Jackie Michael at Faith Health & Wellness on [Date] at [Time]. Reply STOP to opt out."

Message Frequency

Message frequency may vary by purpose. You may receive up to 2–5 SMS messages per week related to appointments, billing, or service notifications depending on your interactions with our practice.

Potential Carrier Fees

Standard message and data rates may apply. Your mobile carrier may charge for inbound and outbound messages per your plan.

How to Opt In

You can opt in to receive SMS messages by:

• Checking the SMS consent box on our online intake or appointment forms

How to Opt Out

You can opt out of receiving SMS messages at any time by texting STOP to the number from which you received the message. You can opt back in anytime by replying START.

Help & Assistance

For assistance, text HELP to an SMS or contact us at (432) 368-8103. You can also view our full Privacy Policy at ".

4. Standard Messaging Disclosures:

• Message and data rates may apply. 2-5 per customer.
• Standard messaging rates will be charged by your mobile service provider.
• You can opt out of receiving SMS messages at any time by texting "STOP"to the number from which you received the message.
• For assistance, text "HELP" to 432-368-8103 or visit our privacy policy.

5. Data Security & Protection

We implement administrative, technical, and physical safeguards to protect personal and health information. Measures include encrypted storage and transmission, access control for authorized staff only, and regular security monitoring. We follow HIPAA requirements where applicable.

6. Sharing Your Information

We do not sell or rent personal information. Information may be shared only as necessary to:

• Provide care with other authorized healthcare providers involved in your treatment
• Process billing with insurance companies or payment processors
• Comply with legal requirements (e.g., court orders, reporting obligations)
• Utilize trusted business associates who are contractually obligated to protect your data

7. Your Rights

You have rights regarding your health information, including:

• Access and request a copy of your records
• Request corrections to inaccurate information
• Request restrictions on certain disclosures (where permitted by law)
• Request an accounting of disclosures
• Withdraw consent for non-essential communications

To exercise any of these rights, contact us using the details below. We will respond as required by law.

8. Cookies & Website Analytics

We and our third-party providers may use cookies, web beacons, and analytics tools to improve website performance and user experience. You may adjust your browser settings to decline cookies; however, doing so may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. The most recent effective date appears at the top of this page.

Contact Us

Thank you for trusting Access behavioral care with your care.